Shipping policy

Welcome to SundaryHom.com. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website. By placing an order with us, you agree to the terms described below. We aim to provide a smooth and reliable delivery experience for all our customers.

1. General Shipping Information

At SundaryHom.com, we strive to process and deliver your orders as quickly and efficiently as possible. All orders are subject to product availability and successful payment confirmation. Once your order is placed, you will receive a confirmation email at sundaryhom@gmail.com with your order details.

We deliver across India and continuously work to expand our shipping network to serve more locations.

2. Order Processing Time

All orders are processed within 1 to 3 business days (excluding Sundays and public holidays). Once your order is processed, it will be handed over to our shipping partners for delivery.

  • Orders placed after 6 PM will be processed on the next business day.
  • During peak seasons, sales events, or unforeseen circumstances, processing times may be slightly delayed.

You will be notified via email or SMS in case of any delay.

3. Shipping Charges

We offer competitive shipping charges to ensure affordability for our customers.

  • Free Shipping: Available on selected products or promotional offers.
  • Standard Shipping Charges: Calculated based on product weight, size, and delivery location.
  • Cash on Delivery (COD): Additional COD charges may apply depending on the order value and location.

The exact shipping cost will be displayed at checkout before you complete your purchase.

4. Delivery Time

Estimated delivery time depends on your location and the shipping method selected:

  • Metro Cities: 3–5 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to external factors such as weather conditions, courier delays, or regional restrictions.

5. Shipping Locations

We currently ship across most regions in India. However, certain remote or restricted areas may not be serviceable by our logistics partners.

If your location is not serviceable, our team will contact you to arrange an alternative solution or process a full refund.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment in real-time.

  • Tracking details are usually activated within 24 hours after dispatch.
  • If you do not receive tracking information, please contact us at sundaryhom@gmail.com or call 8617289035.

7. Delivery Attempts

Our courier partners will attempt delivery up to 2–3 times before returning the package to us.

  • Please ensure that your contact number and address are accurate.
  • If you are unavailable, you may coordinate directly with the delivery agent.

Failure to accept delivery may result in cancellation of your order and additional charges for re-shipping.

8. Delayed or Lost Shipments

While we strive to ensure timely delivery, delays may occur due to factors beyond our control.

Possible reasons for delay:

  • Natural disasters or extreme weather conditions
  • Transportation strikes or disruptions
  • Incorrect shipping address provided by the customer
  • Courier service issues

If your order is significantly delayed or lost in transit:

  • Please contact our support team within 7 days of the expected delivery date.
  • We will coordinate with the courier partner and provide a resolution, which may include replacement or refund.

9. Damaged or Incorrect Products

We take utmost care in packaging your products. However, if you receive a damaged or incorrect item:

  • Notify us within 48 hours of delivery.
  • Provide clear photos or videos as proof.
  • Email us at sundaryhom@gmail.com or call 8617289035.

After verification, we will arrange for a replacement or refund as per our return policy.

10. Partial Shipments

In some cases, your order may be shipped in multiple packages due to product availability or warehouse location.

  • You will receive separate tracking details for each shipment.
  • No additional shipping charges will be applied for partial deliveries.

11. Cash on Delivery (COD) Policy

We offer Cash on Delivery for eligible orders.

  • COD is available for most locations.
  • Please keep the exact amount ready at the time of delivery.
  • Our delivery partner may contact you before delivery for confirmation.

Repeated rejection of COD orders may result in restrictions on future COD orders.

12. Address Accuracy

Customers are responsible for providing accurate shipping details.

Your shipping address must include:

  • Full name
  • House number / building name
  • Street / locality
  • City, state, and pin code
  • Valid contact number

SundaryHom.com will not be responsible for delays or failed deliveries due to incorrect or incomplete address details.

13. International Shipping

Currently, we do not offer international shipping. We only deliver within India. However, we may expand our services in the future.

14. Undelivered Orders

If an order is returned to us due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept

We will contact you to arrange re-delivery. Additional shipping charges may apply.

If we do not receive a response within 7 days, the order may be canceled and a refund (excluding shipping charges) will be processed.

15. Contact Information

For any shipping-related queries or concerns, feel free to contact us:

Store Name: SundaryHom.com
Email: sundaryhom@gmail.com
Phone: 8617289035
Address:
2036, East National Park
P.O.: Naihati, P.S: Naihati
Dist: North 24 Parganas
Pin Code: 743165
West Bengal, India

16. Policy Updates

SundaryHom.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

We encourage customers to review this page periodically to stay informed about our shipping practices.

17. Customer Satisfaction Commitment

At SundaryHom.com, customer satisfaction is our top priority. We are committed to delivering your Home & Electronics products safely and on time. Our team works diligently with trusted logistics partners to ensure a seamless shopping experience.

If you have any concerns or need assistance, our support team is always ready to help.

Thank you for shopping with SundaryHom.com!