Refund policy

Effective Date: 10 April 2026

Welcome to Sundaryhom.com. This Return and Refund Policy outlines the terms and conditions under which returns, refunds, replacements, and cancellations are handled for products purchased from our website. By placing an order with us, you agree to the terms stated below.

1. Overview

At Sundaryhom.com, we aim to provide high-quality Home & Electronics products and ensure customer satisfaction. However, if you are not completely satisfied with your purchase, we are here to help with a transparent and customer-friendly return and refund process.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The product is damaged, defective, or not working properly upon delivery
  • You received the wrong item or an item different from what was ordered
  • The product is missing parts or accessories
  • The product does not match the description on our website

To be eligible for a return:

  • The return request must be raised within 7 days of delivery
  • The product must be unused, in original condition, and in original packaging
  • All tags, manuals, warranty cards, and accessories must be intact
  • A valid proof of purchase (order ID or invoice) must be provided

3. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Used or damaged products caused by the customer
  • Products returned without original packaging or accessories
  • Items purchased during special sales, clearance, or promotional offers (unless defective)
  • Personal care items, hygiene products, or consumables once opened
  • Customized or made-to-order products

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at sundaryhom@gmail.com or call 8617289035
  2. Provide your Order ID and reason for return
  3. Attach clear images or videos showing the issue (if applicable)
  4. Our team will verify your request within 2–3 business days
  5. Once approved, return instructions will be provided

We may arrange a pickup service or request you to ship the product to our return address.

5. Return Shipping

  • If the return is due to our error (wrong/damaged/defective product), we will bear the return shipping cost
  • If the return is due to customer preference (change of mind), the customer must bear the return shipping charges
  • Shipping charges (if any) paid during the order are non-refundable

6. Refund Policy

Once your returned item is received and inspected:

  • We will notify you about the approval or rejection of your refund
  • If approved, the refund will be processed within 5–7 business days

Refund methods:

  • Prepaid Orders: Refund will be credited to the original payment method (UPI, card, net banking)
  • Cash on Delivery (COD): Refund will be processed via bank transfer or UPI (details must be provided by the customer)

7. Replacement Policy

We offer replacement in the following cases:

  • Damaged or defective products
  • Wrong item delivered

Replacement conditions:

  • Replacement request must be raised within 7 days of delivery
  • Replacement is subject to product availability
  • If replacement is not available, a full refund will be issued

8. Cancellation Policy

You may cancel your order under the following conditions:

  • Order can be cancelled before it is shipped
  • Once the product is shipped, cancellation is not possible

To cancel an order:

If cancellation is approved:

  • Refund will be processed within 3–5 business days

9. Damaged or Defective Products

If you receive a damaged or defective item:

  • Inform us within 48 hours of delivery
  • Provide photos/videos as proof
  • Keep the product unused and in original packaging

Failure to report within the given timeframe may result in rejection of your claim.

10. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. If still not received, contact us at sundaryhom@gmail.com

11. Exchange Policy

We currently do not offer exchanges for size, color, or preference. However, if the product is defective or incorrect, we will provide a replacement as per our policy.

12. Fraud Prevention

Sundaryhom.com reserves the right to:

  • Refuse returns if fraud or misuse is suspected
  • Deny refund requests for repeated return abuse
  • Verify customer identity before processing high-value refunds

13. Contact Information

For any questions related to returns and refunds, please contact us:

Store Name: Sundaryhom.com
Email: sundaryhom@gmail.com
Phone: 8617289035
Address:
2036, East National Park,
P.O.: Naihati, P.S: Naihati,
Dist: North 24 Parganas,
West Bengal - 743165, India

14. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

15. Final Note

Customer satisfaction is our top priority. We strive to ensure a smooth and hassle-free shopping experience. If you face any issues, our support team is always ready to assist you.